Terms & Conditions
This website is owned and run by Principal Hayley Group and Troy Management Services. The information contained in this website has been prepared solely for the purpose of providing information about the Principal Hayley Group and the services that it offers.
Access to and use of any information on this website is conditional on your acceptance of these website use conditions. If you do not wish to accept any part of them, you must not use our website. Principal Hayley reserves the right to make alterations and corrections to the information contained in this website at any time without notice.
The information is provided without any warranty or implied term of any kind, either express or implied, including but not limited to any implied warranties or implied terms of merchantability, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded. By accessing this website you agree that Principal Hayley will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this site.
The above exclusions and limitations apply only to the extent permitted by law.
Copyright
The copyright in the material contained in this website and any Principal Hayley Trademarks and brands included in that material belongs to Principal Hayley Group. Any person may copy any part of this material from this website, subject to the following conditions:
- the material may be used only for that person's own personal use for non-commercial purposes;
- the copies must retain any copyright or other intellectual property notices contained in the original material;
- The products, technology or processes described in this website may be the subject of other intellectual property rights reserved by Principal Hayley or by other third parties. No licence is granted in respect of those intellectual property rights; images, trademarks and brands displayed on this site are protected by copyright, trademark and other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).
General Terms
Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.
It is a condition of your use of this website that you warrant to us that you will not use it or any information on it for any purpose that is illegal or prohibited by these Conditions. You warrant that you are a minimum of 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.
We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales unless otherwise stated in our Booking Conditions. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.
If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Terms and Conditions.
The information contained on this website may contain technical, typographic and other errors. The information on these pages will be updated from time to time and may at times be out of date. We have the right to change the prices featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You should check all details of your chosen arrangements with us by telephone or other approved means at the time of booking.
We make no warranty that this website (or any websites linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs.
Privacy Policy
Any personal data you give us will be used to send a brochure, handle an enquiry or make a booking with a hotel or send you appropriate marketing communications. It will then be stored securely on our database for a reasonable period of time.
Every time we send marketing communications we will give you the opportunity to decline to receive some or all of these communications.
Please see below for further information. If you wish to opt-out you can do so by writing to us at:
Marketing Department
Principal-Hayley Group
11 Ripon Road
Harrogate
HG1 2JA
Please allow us one month to process our data for your opt-out to take effect.
Personal Data
For the purposes of the Data Protection Act 1998, we Principal Hayley Group and Troy Management Services are a data controller. In order to process your booking or enquiry we need to collect certain personal details from you. These details could include your name and contact details and those of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may effect your chosen arrangements and any dietary restrictions which may disclose your religious beliefs.
When we make a booking
In respect of bookings we need to pass on your personal details to other companies and organisations in order to deliver the service. Such companies and organisations may be outside the European Union.
Storage of Your Personal Data
Unless you have asked us not to we will store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion).
We use a data services company to analyse data on our behalf, in order for us to tailor future marketing campaigns effectively. Any companies we use are registered under the Data Protection Act. We only provide any such companies with the personal details relating to our clients, which they require in order to deliver the service back to us. They are not permitted to use the information for any other purpose.
In the event that we are subject to a change of ownership or corporate structure, we may need to disclose your personal data to persons who need to know in order for the transaction to proceed.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.
This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
Booking Engine (iHotelier)
The booking engine pages - those with a web address prefixed by https://reservations.ihotelier.com- are managed by TravelClick our booking partner and, as such, iHotelier is responsible for the content in accordance with their terms and conditions.
Tracking Devices or 'Cookies'
As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or 'cookies' on our website.
We use tracking software on our website which simply allows us to see which websites are sending us the most customers enabling us to better use our marketing budget. It also enables us to track which are the most popular areas of our website. The software uses 'cookies'. A cookie is a small text file that is sent to your computer via your web browser when you visit a website. It enables us to recognise you when you come back to the site so we can tell how often you visit us.
We use cookies to retain information including such things as the most recent search you used, the hotels you viewed etc. The information is not linked to your personal details.
Please note: In order to use all the functionality on our website and to make a booking you will need to have cookies enabled. If you do not wish to have cookies enabled you can make a booking by telephoning your chosen hotel directly.
You can disable cookies in internet explorer by selecting 'Tools', 'Internet Options'. Then select the 'Privacy' tab, adjust your settings, close and restart your browser.
Changes to this policy
Because we are constantly improving our site there may be developments in how we use your data - all such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes
