Conference Commitment
“We aim to be the best
upscale conference, training and events led Group in
Europe”
At Principal Hayley we are as passionate about
training, meetings and events as you are. We know what you expect
from your event, because we expect it too. It’s simple; great
venues, perfectly located and offering impeccable service,
fantastic food and energised staff that are committed to your
needs. That is why we bring you our conference commitment.
Planning your Event
The Principal Hayley ‘PH Connections’ team is
on hand to help you book your all important event. The team are
event specialists who will source for you availability and the best
prices throughout the Principal Hayley Collection.
Available on telephone or online the ‘PH
Connections’ team are trained to ask the right questions in order
to ensure your every need is met, from equipment hire to
accommodation. From your initial enquiry right through to your
confirmation stage, a dedicated advisor will be on hand to help you
through your booking.
‘PH Connections’ promise to meet the following
deadlines, ensuring you are responded to efficiently.
A Single venue enquiry – within one working
hour
A Multi Venue enquiry – within two working hours
A Large national proposal – within one working day
You can contact PH Connections on 0844
854 2911 or email enquiries@principal-hayley.com.
Alternatively complete our online enquiry form at www.principal-hayley.com/inspirational-training
Your Inspirational Packages
It is our aim to always deliver you exactly
what your need, so we will happily tailor any package to suit your
requirements. Just contact PH Connections who will be happy to
help.
To give you an idea of what our standardised
Day Delegate and 24 hour packages include please see below:
Day Delegate Package
Room hire
Tempus Restaurant or Flexible eating Lunch: deli box or
working lunch - Tempus is our exciting concept which is being
rolled out to all properties during 2011. Fabulous, contemporary
restaurants with a relaxed yet sumptuous dining experience,
delivering fresh, healthy, locally sourced food in a warm and
welcoming environment.
Unlimited tea, coffee, and refreshments from
our well stocked coffee stations – including Fresh Seasonal Fruit;
Healthy snacks; Tray Bake Cakes; “Sweet Shop” sweets; and
traditional fizzy drinks.
Meet & Greet meeting to ensure that we
fully understand your objectives, including agreeing the catering
arrangements for the day.
Dedicated Event Coordinator for assistance
throughout the day.
De-brief meeting to ensure that we have fully
met your needs during your event.
Complimentary Wi-Fi for the trainer or host
for the duration of the event
30 minutes complimentary Wi-Fi per day for all
other delegates
Dedicated and increased band width is
available on request (with advanced notice). Once we know your
precise requirements we can discuss with you how best to meet your
needs.
Meeting room equipment: Flipchart and LCD
projector and screen or flat screen TV (This may vary by property)
for up to 25 delegates. For over 25 delegates we will discuss your
specific requirements to ensure we meet your precise needs.
In addition the meeting room will contain:
stationery supplies, constant supply of still and sparkling mineral
water, organiser’s stationery box
24 Hour Delegate Package
Includes everything in the Day Delegate
package plus:
Standard bedroom (upgraded room for the
organiser – subject to availability)
3 course dinner in Tempus Restaurant - Tempus
is our exciting concept which is being rolled out to all properties
during 2011. Fabulous, contemporary restaurants with a relaxed yet
sumptuous dining experience, delivering fresh, healthy, locally
sourced food in a warm and welcoming environment.
Traditional breakfast with local
specialities.
Full use of leisure facilities where
available
Site Visits
Try before you Buy
So confident are we that you will love our
venues we even offer you the change to ‘Try before you Buy’ at the
venue of your choice. You or a representative of your company is
eligible for a one night stay, with breakfast and dinner*, so that
you can experience the quality of service and superior food for
yourselves
(*T & C’s apply)
Show rounds
We would welcome the opportunity to show you
round your chosen venue/s in advance of your event. Please arrange
this with your event co-ordinator in advance so that we can ensure
that your selected room is available and we can discuss your
specific details in the suitable environment of the venues
Hospitality Suite.
Menu Tasting
If your event includes catering we will be
delighted to arrange a menu tasting in the Hospitality Suite –
again please contact us to arrange a convenient date and time for
this to take place.
Contracting your event
Once you have confirmed your event one of our
on-site experts at the venue/s of your choice will contact you to
agree all the final details and contract your event for you.
We are committed to listening to your needs
and will ensure that these needs are accurately reflected in the
contract that we send to you. Should you wish to make any changes
however a new contract will be issued within one working day.
Your event is only confirmed once Principal
Hayley has received a signed copy of your contract.
Terms and Conditions
We have tried to make our terms and conditions
as clear as possible. If, however, you have any questions please
feel free to speak to your account manager before you sign them
off.
The objectives of the terms and conditions
are:
To protect all parties providing a better
understanding of their contractual obligations
To heighten awareness of the legal obligations
of both clients and venues when confirming a booking.
Our Quality Assurance
All our colleagues at Principal Hayley are
committed to great service, a fantastic work ethic and most
importantly really enjoying what we do. We offer a full range of
services and we are confident in our ability to deliver in all
areas, from implementation to account management through to cost
efficiencies and providing you with a total, “One Stop
Shop” solution to your needs. We call this ‘The Principal
Hayley Way’.
Our Mission is simple
Sensational Service in Sensational
Environments Delivered by VIP’s – Vibrant,
Innovative, People
We achieve this mission by adhering to a few
key core values, these inlcude:
Inspire Creativity - We encourage new ideas to
make our business better
Enjoy Work - Because we come into contact with
great people
Drive for Results - With passion and
perseverance we achieve great things
Work as a Team - Everyone has a vital part to
play to achieve results
Respect Everyone - Because we are all
equal
Care for the Environment - Because we can make
a difference
The ‘Quality Wins Initiative’ was first
launched in April 1995 in order to help our employees recognise the
important role they play in offering exceptional customer service
to our guests. This strategy quickly became more than a business
strategy; it became part of the Group’s culture. Winning the
‘Sunday Times Customer Champion’ award in 1999 firmly established
Principal Hayley as an industry leader in recognising and rewarding
quality service. By offering exceptional service we at Principal
Hayley believe that our hotels and venues will always maintain the
competitive edge in offering the best service we can and thus
providing the best for you, our customer.
Keeping you, our customer, happy ensures you
will return time and time again and, while trusting that you will
always be well looked after and satisfied when you leave us – our
staff and the Quality Wins initiative are key to this success,
keeping our employees focused on not only offering great service,
but going BEYOND EXPECTATIONS.
On the day - your all important event
We promise to fulfil the following during your
event:
The organiser will receive a complimentary
upgraded bedroom*, if staying the night before the event. *subject
to availability
On arrival the organiser/ contact will have a
courtesy call from one of the conference crew or the duty manager
to ensure they are comfortable and to see if they want to arrange a
suitable time to discuss the event.
Meet & Greet
On the morning of the event the organiser/
contact will be met by the event co-ordinator who will be the
contact for the duration of the event. They will:
Provide a warm welcome and one point of
contact for the organiser – giving confidence for a successful
event
To re-assure the Organiser that you are there
to ensure their event goes according to plan and to confirm details
of the day.
Review details and talk through your meeting
requirements.
Meet the team that will assist throughout your
event.
Check the meeting room is set up as per your
requirements.
Check Audio Visual equipment meets agreed
specification and make any changes as required before the start of
the meeting.
Check all of your materials have arrived
correctly and are delivered as per your instructions.
Check that the venue signage meets your
requirements.
Agree your message process for delivery to
delegates.
Discuss Fire and Health and Safety
arrangements including any planned drills or tests.
Instructions on how to contact your event
coordinator at anytime throughout the day.
Business Services
Many of our properties have some, or all of
the following facilities (subject to property availability):
Business Zones –
To provide a business service to the meetings
and conferences that is generic across the company
Where appropriate to provide a business centre
to meet the needs of event organisers and delegates.
Learning Zones –
To provide Organisers/Trainers/Delegates a
learning resource centre for educational use and development while
at an Inspirational venue.
Open Zones –
To offer trainers/ organisers alternatives to
working within a classroom environment in order to stimulate the
learning process.
External areas will also be available for team
building activities.
We believe our service delivery and quality
surroundings will ensure the success of your event.
It is our aim through our dedicated conference
crew to anticipate your needs and understand your objectives.
If anything fails to meet our normal high
standards or varies from your expectations please advise your event
coordinator, Duty Manager or General Manager as soon as possible.
We assure you that we will rectify the situation to your
satisfaction as promptly as possible.
Post Event Service
De-brief meeting
During your event we will arrange a suitable
time to meet with you to get some immediate feedback on your event
and how we have met your objectives.
If a de-brief meeting has not been possible,
you will receive a post event call from your event coordinator to
discuss feedback from the event.
We strongly believe in industry recognised
benchmarking to monitor our performance.
We use BDRC to carry out enquiry calls to all
properties and to PH Connections monthly to compare to other
similar companies.
We use Service Scan to carry out regular show
round tests to assess colleague performance in this area
We use Venue Verdict (a BDRC product) to
assess customer feedback after the event. You may also be asked to
provide feedback for Venue Verdict so that we can constantly
monitor standards and strive to improve further.
In addition our conference crew will
proactively feedback to the sales office following your event to
ensure that we learn from your event and understand your needs and
preferences even better when you return.
Billing
We will endeavour to ensure your bill is clear
and accurate. However please do flag up any concerns on your
account as soon as possible to your event co-ordinator or finance
contact. We assure you we will clarify or rectify the situation as
promptly as possible.
Account Management
You will be allocated an Account Manager who
will work with you on all future enquiries or events to build a
solid relationship between us and you, ensuring that we always know
what you expect and need and offering the personal touch.
We have a number of other great client
initiatives that you may be able to utilise, these include:
PH Festival
Our corporate client incentive. Visit http://www.ph-festival.co.uk/
to find out more or join.
Trainers Club
Our Trainers benefit programme. Visit www.principal-hayley.com/trainersclub
to find out more or join.
One Stop Shop
Our preferred client programme.
Grand Spaces for Grand
Events. Visit www.principal-hayley.com/grandspaces
for more details and to book.
Large, stunning event space in selected venues
all over the UK
Inspirational Short
Breaks
Discounted leisure breaks for employees at
preferred partner companies
Our conference ‘cash back’
promise
Preferred partner companies can save for free
meetings in Paris
Our conference ‘golf bank’
promise
Preferred partner companies can save for free
golf days in Shropshire and Greater London