Best Rate Guarantee
Our Best Rates Guaranteed.
Just book through PH Hotels websites, PH Hotels Central
Reservations or hotel directly.
Fantastic rates guaranteed
We promise that if you find a lower rate through any other
booking channel, we'll match that rate
Terms and Conditions
When you next make a room booking, we guarantee that you will
always be offered the best possible rates providing you book
through our website, through PH Hotels Central Reservations or
direct with our hotels. We are so confident with our best rate
guarantee, that in the unlikely event you do find a cheaper rate
elsewhere within 24 hours of making your booking, we will, once we
verify your claim, match the lower rate subject to the following
terms and conditions:
- You must have a confirmed retail reservation made:
- On the PH Hotels website
- Through PH Hotels Central Reservations
- Directly at a hotel; or
- Through an IATA accredited retail travel agent professional
("Travel Agent") booking through a PH Hotels channel or the
following Global Distribution Systems (Amadeus, Apollo/Galileo,
Worldspan and SABRE).
- You or your Travel Agent on your behalf must complete and
submit a claim form to PH
Hotelss claim department in accordance with the claim forms
instruction, or you must call 0844 854 2910 and follow the
telephone representatives instructions to process the claim. Your
claim must be received within 24 hours of the time the original
reservation was confirmed and at least 72 hours prior to arrival at
the hotel.
- The Same Accommodations must be available for purchase at the
time your claim is submitted.
- The same terms and conditions must apply to both available
rates (e.g meal plan, cancellation terms etc)
- Only one claim may be submitted and is eligible for each stay.
For purposes of Our Best Rates Guaranteed, a stay shall be defined
as the total number of consecutive nights spent by the same guest,
guests, or subset thereof, at the same participating hotel, without
regard to whether a guest checks out and checks back into the
participating hotel again.
- PH Hotels reserves the right to modify or cancel this offer and
the terms and conditions at any time in its sole discretion.
- Our Best Rates. Guaranteed. OFFER DOES NOT
APPLY to the following:
- Reservations booked through a non-PH Hotels Family booking
channel or a non-designated GDS, third party websites or any other
channels.
- Rates available on "opaque" websites where the hotel brand and
specific hotel are not known until the booking is made.
- Sites that use net rate model such as Alpharooms.com,
Octopus.com, gta.com mikitravel.com, dizzygoat.com and
superbreak.com.
- Hotel packages or travel packages which may include hotel,
airfare, car rental, food and beverage offers or other similar
packages or amenities.
- Discount or negotiated rates not available to the general
public, including but not limited to the following rates:
membership corporate, government, promotional, unpublished,
employee, offline wholesale/FIT, pre-paid rates which may include a
voucher (including electronic vouchers), group or other specially
negotiated rates.
- Reservations made within 72 hours of day of arrival.
- Taxes, gratuities, service charges, early departure fees, or
other fees and incidental charges.
- Rate disparities due to fluctuations, rounding, or differences
in the currency exchange rates are excluded from the offer.
- Only one claim may be submitted and is eligible for each stay.
For purposes of Our Best Rates Guaranteed, a stay shall be defined
as the total number of consecutive nights spent by the same guest,
guests, or subset thereof, at the same participating hotel, without
regard to whether a guest checks out and checks back into the
participating hotel again.